Counselling
Counselling is free of charge and all information is treated strictly confidentially.
Counselling without prior Apointment
Bern
When: Fridays, 2 pm – 6 pm
Where: Monbijoustrasse 31, 3011 Bern, 4th floor
10 minutes from train station, tram / bus stop «Monbijou» – tram number 9 or bus number 10 or 19
Biel
When: Wednesdays (twice a month), 2 pm – 5 pm
Where: Haus pour Bienne, Kontrollstrasse 22 / Rue du Controle, 2503 Biel
10 minutes from train station, bus stop «Zentralplatz / Place Centrale»
Next dates: 14.08.2024 / 28.08.2024 / 18.09.2024 / 2.10.2024 / 16.10.2024 / 30.10.2024 / 13.11.2024 / 4.12.2024 /18.12.2024
Telephone counselling
031 382 00 15 | 079 794 62 28 (also Whatsapp)
- Tuesdays, 10 am – 12 pm
- Fridays, 2 pm – 6 pm
You can also make an appointment by phone. Outside these hours you are welcome to leave a message on our voicemail and we will call you back.
Email Counselling
The consultations take place in accordance with our privacy policy (in German). The conversations are confidential and we handle the information entrusted to us with care.
We offer advice on the following topics:
- Status of residency, possible legalization
- Issues concerning civil status (marriage, birth registration, child recognition)
- Children, young people, schools and apprenticeships
- Social insurance and health insurance
- Education and German courses
- Housing situation
- Working conditions
We offer also:
- Further counselling
- Accompanying you to public offices and agencies
- Legal clarifications
- Referral to other agencies
- Additional information depending on needs